Getting Started
How do I set up a Developer Account with Apple?
Step 1: Go to Apple’s developer website and create an Apple ID if you don’t already have one. Go to https://developer.apple.com/ then click on “Get ...
How do I set up a Developer Account with Google?
This guide will walk you through, start-to-finish, how to set up a Google Play Developer Account {aka: "Google Developer Account"}. Before you get sta...
How do I set up a subdomain for my bidding platform?
As part of our white-label offerings, we can assist you with setting up your bidding platform on a subdomain of your company's primary domain and remo...
How to verify your Google Developer account
Please download the PDF and follow the instructions:
How do I use Google Tag Manager?
Example Implementation of Google Tag Manager Tag Manager allows you to manage of all your website and bidding platform tags in one location. It is a p...
What equipment do you recommend for doing a broadcast?
If you are planning to broadcast an auction in the future and unsure about what equipment to use, many customers of ours have had luck with the follow...
Video Tutorials
Bidding Platform
Website Platform
Miscellaneous
How to Register Bidders using a Driver's License Scanner
You can now capture a bidder's driver's license information using the license scanner feature in Live Registrations . Driver's license scanners allow...
How can I print a list of my Seller's Items?
Depending on what information you are looking to show, there are several ways you can provide your sellers with a list of their items from a single au...
Items in Auction set to 'No Sale' upon publishing
Upon publishing an auction you may look at the auction from the bidder's perspective and notice that some items appear to be 'missing', or that they a...
How Do I Message All My Bidders?
While it's not possible to send custom emails to all users or registered bidders directly from the platform, you are able to send short custom message...
Auction Summary Totals Guide
Your Auction's Reports tab includes an overview of some statistics about your auction. This article explains where each of these figures are derived...
What are Complaint Counts and Bounce Counts?
In BirdWrangler user accounts there are two fields related to a user's ability to receive emails sent via the platform, Complaint Count and Bounce ...
How do I find the Item ID number?
Item ID is the 8-digit unique identification number referencing a specific item in the BidWrangler platform. It is helpful for filtering results when ...
How do I find the Auction ID number?
Auction ID is the unique 6-digit identification number referencing a specific auction in the BidWrangler platform. It is helpful for filtering results...
How can I see when Invoices were emailed?
The 'Emailed at' column is available in the Administer Invoices screen and displays a timestamp of when the most recent email was sent. This column fo...
Permissions Guide
What Permissions should I assign to my staff? This article provides details about access for each type of permission. For details on how to assign per...
What Closing Speed should I use for my Auction?
For Timed (Online Only) Auctions, it's important to make sure that your auction doesn't close too quickly or slowly. Choosing the right closing speed ...
How do I control who can register?
If you are running an auction and would like to restrict, limit, or review online registrations before they are able to bid you can use the Manual Ap...
Real-Time Auction Support Chat: How to Connect with Bidders
BidWrangler's Real-Time Auction Support Chat lets bidders message your auction support staff directly during live and timed auctions. Bidders get a de...
How to Set a Pay Now Threshold for Invoices in BidWrangler
BidWrangler's Pay Now Threshold lets auction companies control which invoices are eligible for online credit card payment. By setting a dollar limit, ...
How to Set Default Starting Bids in BidWrangler (Company, Auction, and Item Level)
BidWrangler now supports default starting bids at three levels — Company, Auction, and Item — so clerks no longer need to configure each item individu...
BidWrangler Customer Portal: How to Access and Update Your Billing and Account Information
How to Access and Update Your Billing and Account Information You can view and update your billing details, including your default payment method and ...
How do I change the NO SALE or SOLD buttons in the Clerking Panel?
By default, your online clerking panel has buttons showing a red/green item status of NO SALE / SALE It is possible to customize the language on thes...
Image Quality Upgrade: How BidWrangler Serves and Stores Your Auction Photos
BidWrangler recently upgraded how auction item images are delivered on the bidding platform. Item images are now served in AVIF format , a modern ima...
BidWrangler Auction Staging: How do I Publish or Unpublish Items in my Auction Catalog?
It is now possible to keep items unpublished, then publish them only when the lot is ready, been reviewed, etc., by an auction company. This allows th...
What is "Quick Capture" in the BW Catalog app?
Quick Capture is a feature in the BW Catalog App designed to help you take photos faster when building your catalog. Skip the image cropping screen a...
How Can I Add Watermarks To My Images?
Although BidWrangler does not have this feature, some clients add watermarks to their images as part of their workflow, completing this process outsid...
How to Add High and Low Estimates to Auction Items in BidWrangler
The BidWrangler platform allows you to assign estimated values to auction items for internal reference or for display to bidders. Estimates can be ent...
How to use Parcel Maps with Multi-Par in BidWrangler
The Parcel Map feature allows you to plot the location of your parcels, and adds clarity for bidders when creating parcel combinations. In a multi-par...
FAQ and Troubleshooting: Adding Images to Lots in BidWrangler
Adding images to lots is a critical part of cataloging, and most issues we see are caused by image format, device settings, or connection-related lim...
Block Threshold: Preventing Repeat Fraudulent Bidder Registrations
Block Threshold is a fraud-prevention feature that helps stop previously blocked bidders from creating new accounts using slightly altered informat...
How to Update Image File Extensions in Bulk on Mac and Windows Operating Systems
If you are experiencing issues where your images appear to load during a bulk item import but are not processed successfully, the problem may be relat...
How to Communicate "Per Acre" Bidding to Auction Participants
When conducting a land sale where the final price is determined by multiplying the high bid by a specific quantity of acres, it’s important to make su...
Move and Duplicate Items
There are many scenarios where auction admins might want to move items from one auction to another or duplicate and move items to another sale. Both M...
Auction Saving Errors
When making changes to an auction, it's common to explore different configuration options such as Location, Variable Closing Speed Ranges, Bid Schedu...
Custom User Fields
Custom User Fields allow auction companies to create fields for gathering further information from users upon account creation and/or their account se...
How to Change the Display Name on Emails Sent from Your Platform
When your platform sends emails—like bidding notifications, invoices, or seller settlements—the display name shown to recipients is determined by the ...
Managing the Images in an Auction Carousel
By default, the first images of the first five lots in an auction are automatically selected as the images in the auction carousel. This is assumi...
How to use variable closing speeds in an auction
You can enable Variable Closing Speeds on a per-auction basis via Auction Settings. Here's how: Set up your timed auction as usual. You will find the...
Updating the Company Contact on Invoices and Settlements
Many auction companies may want to display alternate company contact information on their bidder invoices or seller settlementsdue to multiple office ...
Category Import Guide
While categories and subcategories can be created one at a time from the Categories page or when editing items, they can also be created in bulk via ....
How do I delete an auction?
If you need to delete an auction from the admin panel, please reach out to us at helpdesk@bidwrangler.com . We'll be happy to assist.