Where Do I Submit a Feature Request for BidWrangler?

Feature requests go through the Client Feedback Form at bidwrangler.com/feedback. Submitting your idea there puts it in front of the team that plans future updates and keeps it on the radar alongside similar requests from other clients. If something is broken or behaving unexpectedly, that is a support issue rather than a feature request, so email helpdesk@bidwrangler.com instead.

Our support team loves hearing your ideas, and we will always read them. The Client Feedback Form is the best home for them: requests submitted there are collected in one place where they can be reviewed and weighed for future updates, rather than living in an individual email thread. Many of the best improvements to BidWrangler started as client submissions describing a real problem from their auctions.

1. Go to bidwrangler.com/feedback.

2. Fill out the Client Feedback Form with your idea.

3. Describe the problem you are trying to solve, not just the feature you have in mind. Context about how it affects your auctions, your bidders, or your checkout flow helps the team evaluate it. The more details, the better!

4. Submit the form. Your request is reviewed as part of future update planning.

What is the difference between a feature request and a bug?

A feature request is something you wish BidWrangler did: a new report, a new setting, a smoother workflow. A bug is something that should work but does not: an error message, a wrong total, a page that will not load. Feature requests go to bidwrangler.com/feedback after speaking with support to make sure a feature or workflow doesn't already address the issue; bugs go to helpdesk@bidwrangler.com so our team can gather information and investigate right away.

I already emailed my idea to support. Do I need to submit it again?

Yes, please submit it through the form as well. Our support team can discuss your idea and sometimes suggest a workaround inside the current system, but the form is what ensures the idea is captured for update planning.

Will I hear back about my request?

Every submission is reviewed. We cannot promise a timeline or that a specific request will be built, but ideas that solve a problem multiple clients share carry real weight in planning.

Can I ask support whether a workaround exists before submitting?

Absolutely. Email helpdesk@bidwrangler.com and describe what you are trying to accomplish. If the current system can do it, we will show you how, and if it cannot, we will point you to the feedback form.

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Have questions? Email helpdesk@bidwrangler.com and we are happy to help.