When Does BidWrangler Billing Start?

Your signed BidWrangler agreement sets your billing start date. Billing for your bidding platform generally starts 30 days after you sign unless specified otherwise. Billing for your website starts on the day your website launches.

Billing for your bidding platform and mobile app generally starts 30 days after you sign your agreement.

Your agreement can name a different start date. That date then applies instead of the 30 day guideline. The Pricing section of your agreement shows your date.

Your billing start date does not depend on the date of your first auction.

Billing for your website starts on the day your website launches. Your agreement confirms this date.

Your website and your bidding platform are separate products. Your first website charge can arrive in a different month from your first charge for the bidding platform.

Your monthly subscription pays for access to the BidWrangler platform and for the support of that platform. The subscription is not a per-auction fee.

Your bidding platform exists on our servers from the day we create it. Our team is available to help you through setup and launch. For this reason, your first bill can arrive while you are still in onboarding.

Your signed agreement is the record of your billing terms. The Pricing section lists your monthly rate and your billing start date.

Your agreement covers every product on your account. These products can include the bidding platform, the mobile app, and your website.

If you do not have a copy of your agreement, email helpdesk@bidwrangler.com from an address on your account. We can confirm your billing start date and your monthly rate.

You need the primary email address where your invoices are received.

1. Open the BidWrangler Customer Portal.

2. Enter the primary email address where your invoices are received.

3. Open your inbox and click the secure login link.

4. Open your subscription details to see your monthly rate.

5. Open your invoice history to see the date and the amount of each charge.

Contact helpdesk@bidwrangler.com for any questions you might have when viewing your bill and signed agreement.

Does my billing start when I sign, or when I launch?

The answer depends on the product. Billing for your bidding platform generally starts 30 days after you sign your agreement. Billing for your website starts on the day your website launches.

What if my agreement names a different start date?

Your signed agreement governs. The 30 day guideline applies only when your agreement does not name a different date. The Pricing section of your agreement shows your date.

Why am I billed while I'm still in onboarding?

Your subscription pays for access to your bidding platform and for the support of that platform. Your platform exists and our team is available from the day we create it. Your billing start date does not depend on your first auction.

When does billing start for my website?

Your website billing starts on the day your website launches. Your website rate is separate from your bidding platform rate. The Pricing section of your agreement lists both rates.

Where do I find my monthly rate?

The Pricing section of your signed agreement lists your monthly rate. You can also find your rate under your subscription details in the BidWrangler Customer Portal.

How do I find the dates of my past charges?

Log in to the BidWrangler Customer Portal with the primary email address where your invoices are received. Your invoice history lists the date and the amount of each charge.

Who do I talk to about a billing question this article doesn't answer?

Email helpdesk@bidwrangler.com with your question and your account name. We will bring in our billing team and follow up with you.

• BidWrangler Customer Portal: How to Access and Update Your Billing and Account Information

• How Do I Update My Billing Email and Access Past Invoices?

• Invoice Guide

If you have a question about your bill that this article does not answer, email helpdesk@bidwrangler.com and we will be glad to help.