Why Isn't My Auction Showing Up? How to Make an Auction Display on Your Bidding Platform
Why isn't my auction showing up on your BidWrangler bidding platform or website? Learn the five causes and how to make the auction display.
An auction does not show up on your bidding platform or website until at least one published item is attached to it. This rule applies to every auction, including a single-item real estate auction container. Three auction settings can also hide an auction from bidders: the Published? checkbox, the Private? checkbox, and an item attached to the wrong auction.
What Stops an Auction From Showing Up
Five causes account for almost every auction that does not display. Work through them in this order.
The auction has no items. This is the number one cause. An auction with zero items never displays on the bidding platform or the website.
The items are unpublished. If your company uses BidWrangler Auction Staging, you must have at least one published item for the auction to display.
The auction Published? checkbox is not selected. This checkbox is what publishes the auction to the bidding platform when you save.
The Private? checkbox is selected. A private auction stays hidden from public view until a user registers for that auction.
The items went to a different auction. An item must be attached to the correct auction. Items attached to another auction do not make this one display.
Before You Start
You need access to the BidWrangler admin portal with permission to edit auctions and items. You also need the name of the auction that does not display.
How to Make Your Auction Display on the Bidding Platform
Open the BidWrangler admin portal.
Select Auction from the left menu.
Open the auction that does not display.
Open the Review tab of the auction to see the item count.
If the auction has no items, create at least one item and attach it to this auction.
If your company uses Auction Staging, look at the count of unpublished items on the Review tab.
Click PUBLISH ALL ITEMS to publish them, then confirm the action in the pop-up.
Open the auction settings.
Select the Published? checkbox.
Make sure that the Private? checkbox is not selected, unless you want a private auction.
Click Save at the bottom of the page.
Open your bidding platform and make sure that the auction now displays.
NOTE: The first image of the first item becomes the primary auction image unless you upload an auction Image. An auction with one item displays with one lot until you add more.
FAQ
Why isn't my auction showing up on my website or in the app?
The most common reason is that no item is attached to the auction. Create one item, attach it to the auction, select the Published? checkbox, and save. The auction then displays.
How many lots does an auction need before it will go live?
One. An auction needs at least one item to display, and that item must be published if your company uses Auction Staging.
My auction has lots in it, so why is it still not visible?
Two causes are likely. The items can be unpublished, or the items can be attached to a different auction. Open the Review tab of the auction to see both counts.
Does a single-item real estate auction still need a lot?
Yes. Every auction container needs at least one item, including a real estate auction that sells one property. Create the property as an item inside the auction container.
Why can bidders not see an auction that I can see in the admin portal?
Look at the Private? checkbox. A private auction stays hidden from public view until a user registers for that specific auction. Turn off that setting to make the auction public.
What does the Published? checkbox actually do?
The Published? checkbox is the switch that puts the auction on the bidding platform. Leave it unselected while you build the auction. Select it and save after your items exist.
My auction disappeared after it ended. What happened?
The Complete? setting marks the auction as complete and stops all new bids. An auction moves to a completed state automatically after it ends.
Related Articles
If the auction still does not display, contact us at helpdesk@bidwrangler.com with the auction name. We will look at it with you.