How to issue a refund on a BidWrangler Invoice

For this example, the customer wants a refund for an item they purchased that they later found was broken. We will be refunding/voiding the transaction in Authorize.net, removing the item from their invoice, and then marking the invoice as refunded.

1. First navigate to your Authorize.net account and log in.

2. If the payment is recent and hasn't been settled as a batch yet, click "Unsettled Transactions"

Tip: If the transaction was settled, then click on "Search for a Transaction" and find it there.

3. Find the Customer's Transaction and click on the ID Number

4. Because the transaction has not settled yet, you will find the option to click "Void".

Tip: If the transaction had settled, the "Void" button would say "Refund". Clicking on the "Refund" button will bring up an additional screen to choose how much money will be refunded.

5. Click "OK"

6. Click "Close" and return to your bidding platform Admin Portal.

7. Find the invoice in the Invoices screen on the Admin Portal and click into it to edit.

8. Because this invoice is paid, before we can remove the item or add the refund, we need to click "UNLOCK INVOICE".

9. Click "UNLOCK" again.

10. To remove and NO SALE the item, click on the Trash Can icon.

11. Click "DELETE"

12. So that we don't lose history of the payment, we are going to leave the credit card payment as-is and click "Add payment".

13. Click on the payment type.

14. Click "Refund".

15. Enter the amount we refunded or voided.

16. Click "SAVE".

17. So that no unintentional changes can be made to this invoice, click "LOCK INVOICE".

18. Click "LOCK".